Refund

At KutChop, customer satisfaction is our top priority. We are committed to providing high-quality, fresh produce and ensuring a hassle-free shopping experience. Please review our refund policy to understand how we handle refunds for our products and services.

1. Refund Eligibility

Due to the perishable nature of our products, refunds are only issued under the following circumstances:

• You received a damaged or spoiled product.
• You received the wrong product or items not as described.
• The product was missing from your order.

2. How to Request a Refund

If you are not satisfied with your purchase for any of the reasons listed above, please follow these steps to request a refund:

• Contact us within 24 hours of delivery: Email us at support@kutchop.com or call our customer service at +[your phone number].
• Provide the following details:
  • Your order number
  • A description of the issue
  • Clear photos of the damaged, spoiled, or incorrect product
• Once we receive your request and review the details, we will notify you of the status of your refund.

3. Refund Process

If your refund request is approved:

• We will issue a refund to your original method of payment.
• Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
• If a replacement is preferred over a refund, we will arrange for the delivery of the replacement item(s) at no additional cost.

4. Cancellations

• Orders can only be canceled within one hour of placing the order. After that time, we may have already begun processing your order, and cancellations will no longer be possible.
• To cancel an order, please contact us at support@kutchop.com or call +[your phone number].

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The product was not stored or handled properly after delivery (e.g., left in unsuitable conditions).
• You changed your mind after the product was delivered.
• Requests made after 24 hours of delivery.

6. Changes to This Refund Policy

KutChop reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us:

• Email: support@kutchop.com
• Phone: +91 8149207720